"Good morning this is Hannah. Hi this is Hannah. How can I help you, this is Hannah."

Today was a duty day. :(

AYI YAI YIAYI was I busy.

I spent the entire day taking and making phone calls. I didn't even leave the office. How many calls did I take/make today?

FORTY ONE! That is 4 - 1 !!!! Holy Moly!

When I realized it was going to be one of "those days," I quickly opened a word document, put on my head piece, and gave my fingers a little stretch. Ready.... set..... go!

Call after call .....I listened, typed, responded, typed, made quick bandaid decisions typed and moved on to the next issue.

....after call after call after call all the way to 41. I actually think it may be over 41 calls, but at the end of the day I counted my word document and only had written down 41.

I spent the final hour and 45 minutes copying and pasting all of the call notes on our computer system and processing and planning problems.

WOWZERS I'm glad I'm not on duty everyday.